Refund policy

Last updated: August 31, 2026

Flare Care Collective wants you to feel confident in your purchase. Because our products may include personal-care, comfort, and other individually packaged items, we have specific return requirements to protect the safety and integrity of our products.

We have a 30-day return policy, which means you have 30 days after receiving your order to contact us and request a return. The package must remain completely unopened, unused, and untampered with throughout this period to be eligible for a return.

Cancellations

Orders may be canceled for a full refund at any time before the order has shipped.

Once an order has shipped, it can no longer be canceled. After delivery, you may request a return within the 30-day return period as long as the package remains completely unopened and meets all requirements of this policy.

If you would like to cancel your order, please contact us as soon as possible. While we will do our best to accommodate cancellation requests, we cannot guarantee that a cancellation can be made once an order has entered processing or has shipped.

Returns

To be eligible for a return, your order must be in the same condition that you received it: completely unopened and unused, with the original package seal intact and without any signs of tampering. You will also need your receipt or other proof of purchase.

The package seal must remain completely intact for the return to be eligible. Breaking, removing, or damaging the seal, opening the package, removing or replacing items, or otherwise tampering with the package may make the order ineligible for return or refund, even if the items themselves have not been used.

To start a return, contact us with your order number and reason for the return.

If your return is approved for return, we will provide instructions on how and where to send your package. Items sent back without first requesting and receiving return instructions from Flare Care Collective will not be accepted.

A returned package must be received and inspected before a refund is issued.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if:

  • Your order arrives damaged
  • You receive a defective item
  • You receive the wrong item
  • Your package appears to have been opened or tampered with during shipping

Please contact us and include your order number and, when applicable, photographs of the package and affected items.

We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

Exceptions / Non-Returnable Items

Because of the nature of our products, opened or tampered-with packages are not eligible for return or refund, except where applicable law requires otherwise.

Some individual products included in our bundles may be considered personal-care or hygiene-sensitive items. Where applicable, these items are not eligible for return once their individual packaging or protective seal has been opened.

We may also be unable to accept returns for:

  • Items with a broken, removed, or damaged package seal
  • Items that have been opened, used, removed, replaced, or altered
  • Personal-care or hygiene-sensitive items that have been opened or unsealed
  • Custom or personalized products
  • Gift cards
  • Sale or clearance items, unless otherwise required by law
  • Items damaged after delivery due to customer handling or use

For bundles, the return requirement applies to the bundle as a whole and to any individual sealed items contained within it. If the bundle or any applicable individual item has been opened, unsealed, used, or tampered with, the return may be denied.

If you have questions about whether your specific order is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product, the fastest way to ensure you receive what you want is to return your eligible, unopened item and, once the return has been approved, place a separate order for the new item.

Store Credit

We do not routinely issue store credit in place of an eligible refund.

Approved returns will be refunded to the original payment method, unless otherwise required by applicable law or specifically agreed upon by Flare Care Collective.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving your order, without providing a reason, in accordance with applicable EU consumer protection laws.

To exercise this right, you must notify us of your decision to cancel within the applicable 14-day period. You may contact us to request a return.

Returned merchandise must be handled and returned in accordance with applicable law. Where permitted by law, products must remain unopened, unused, and in their original packaging with the package seal intact.

Certain sealed goods may be excluded from the right of withdrawal once their seal has been broken where applicable law provides an exception for goods that are not suitable for return for health or hygiene reasons. If an applicable legal exception applies to an item in your order, that item may not be eligible for return after its seal has been broken.

Where a return is legally required and the merchandise is eligible for return, we will process the applicable refund after receiving and inspecting the returned merchandise, in accordance with applicable law.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under applicable EU or local law.

Refunds

Once we receive your returned package, we will inspect it to verify that it meets the requirements of this policy, including that:

  • The original package seal is intact
  • The package has not been opened
  • The contents have not been removed, replaced, or used
  • There are no signs of tampering or alteration

A refund will only be approved after inspection confirms that the return meets the requirements of this policy.

If the package has been opened, the seal has been broken or damaged, or there are signs that the package or its contents have been tampered with, the return may be denied and a refund will not be issued, except where otherwise required by applicable law.

If your return is approved, you will be automatically refunded to your original payment method within 10 business days of approval.

Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved, please contact us.

Return Shipping

Unless the return is due to an error on our part, such as receiving the wrong item or an item arriving damaged or defective, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Flare Care Collective is not responsible for returned packages that are lost or damaged during return transit.

Returned or Refused Packages

If a package is returned to us because it was refused, undeliverable, or could not be delivered due to an incorrect or incomplete address provided by the customer, we will contact you regarding the order.

Additional shipping charges may apply if the package needs to be reshipped.

If the package is not reshipped, any refund will be handled in accordance with this Return & Refund Policy. Original shipping charges may not be refundable.

Contact Us

If you have questions about cancellations, returns, refunds, or whether your order qualifies for a return, please contact us at:

Flare Care Collective
Email: flarecarecollective@gmail.com