Shipping policy

Last updated: August 31, 2026

Flare Care Collective currently ships orders within the United States and may offer international shipping to select locations. Available shipping options and rates will be displayed at checkout based on your order and shipping destination.

Order Processing

Orders are typically processed and prepared for shipment within 3–5 business days after the order is placed.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

During holidays, product launches, promotions, or periods of unusually high order volume, processing times may be longer. If there is a significant delay with your order, we will do our best to notify you.

Please note that order processing time is separate from shipping transit time. Your shipping transit time begins after your order has been processed and handed over to the shipping carrier.

Domestic Shipping

We currently ship domestic orders within the United States using USPS.

Available USPS shipping services and rates will be displayed at checkout. Shipping rates are calculated based on the shipping option available for your order, destination, package details, and the service selected at checkout.

Any promotional free-shipping offers will be subject to the terms and conditions stated with the promotion.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the shipping destination, package details, and available shipping services.

The shipping cost shown at checkout is the amount charged for the selected shipping service unless otherwise stated.

Any applicable promotional shipping discounts or free-shipping offers will be reflected at checkout and may be subject to minimum purchase requirements or other promotional terms.

Delivery Times

Estimated delivery times depend on the shipping service selected at checkout and the destination of the order.

Shipping estimates shown at checkout are estimates only and are not guaranteed delivery dates.

Delivery time begins after your order has been processed and shipped and does not include the 3–5 business day processing period.

Orders may take longer to arrive due to weather, holidays, carrier delays, address issues, customs processing, or other circumstances outside of Flare Care Collective's control.

Once an order has been handed over to USPS or another shipping carrier, we cannot guarantee a specific delivery date.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to update after your order has been shipped. In some cases, tracking may not show movement immediately after the package has been accepted by the carrier.

You can use the tracking information provided in your shipping confirmation to monitor the progress of your order.

Shipping Address

Please carefully review your shipping address before completing your order.

Flare Care Collective is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us at flarecarecollective@gmail.com with the subject line "Shipping Address" as soon as possible. We will do our best to correct the address if the order has not yet shipped, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to reship the order.

Lost, Delayed, or Missing Packages

If your package appears to be lost or has not received a tracking update for an extended period, please contact us at flarecarecollective@gmail.com with the subject line "Package Update" with your order number and tracking information.

We will review the available tracking information and help determine the appropriate next steps.

Because shipping carriers are responsible for packages once they are accepted into their possession, some shipping issues may need to be resolved directly with the carrier.

Delivered but Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around your delivery location
  • Checking with household members or neighbors
  • Checking any designated package or mail areas
  • Contacting USPS or the applicable shipping carrier

Once a package has been marked as delivered by the shipping carrier, Flare Care Collective is not responsible for packages that are lost, stolen, or misplaced after delivery.

If you believe your package was incorrectly marked as delivered, please contact us so we can help determine the appropriate next steps.

Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us as soon as possible at flarecarecollective@gmail.com and include:

  • Your order number
  • Photographs of the shipping package
  • Photographs of the damaged contents
  • A brief description of the damage

Please keep the original packaging and damaged items until we have had an opportunity to review the issue.

We will review the situation and determine the appropriate resolution, which may include a replacement or refund.

Returned or Undeliverable Packages

If a package is returned to Flare Care Collective because it was undeliverable, refused, or could not be delivered due to an incorrect or incomplete address provided by the customer, we will contact you regarding the order.

Additional shipping charges may apply if the package needs to be reshipped.

If the package is not reshipped, any refund will be handled in accordance with our Return & Refund Policy, and original shipping charges may not be refundable.

International Shipping

International shipping may be available to select countries.

Customers are responsible for providing a complete and accurate shipping address and for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout.

International orders may take longer to arrive due to customs processing, carrier delays, holidays, or other circumstances outside of our control.

We cannot guarantee that every product can be shipped to every country. If an order cannot legally or reasonably be shipped to the selected destination, we will contact the customer regarding the order.

International shipping options and costs, when available, will be displayed at checkout.

Shipping Delays

While we make every effort to process and ship orders within our stated timeframes, Flare Care Collective cannot guarantee delivery dates.

We are not responsible for delays caused by circumstances outside of our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Holidays or peak shipping periods
  • Customs delays
  • Incorrect or incomplete shipping information
  • Transportation disruptions
  • Other unforeseen circumstances

If your order is experiencing a significant delay, please contact us and we will do our best to assist.

Changes to Shipping Policy

Flare Care Collective reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact us at:

Flare Care Collective
Email: flarecarecollective@gmail.com